An order cannot be cancelled once it has shipped or a shipping label has been created.
You have the option of store credit or a refund minus a 10% restocking fee.
To cancel an order please complete the following:
1) Respond back to your order confirmation email.
2) Please include your reasons for contact.
3) If you would like store credit added to your account for the full amount paid, or a refund to your payment method minus a 10% fee.
Due to rapidly changing inventory, we are unable to switch out items (for another size, option, etc).
Please allow up to 24 hours for a reply to your request to confirm the order cancellation.
Refunds after receiving
Do to the nature of our products, we unfortunately do not offer refunds on any orders.. Before completing payment, please check that your order is correct with desired amount and style.
If there is a defect or issue with an order - please contact us within 48 hours of receiving your order. We will then asses the matter and can help you as quickly as possible. Damage due to shipping is not covered – please contact the postal service to discuss their insurance coverage if included. Wear and tear are not covered as a defect.
With our products being handmade, human error can occur such as- sizing, color, texture and stitching. They may vary slightly one from another.
WE ARE HERE TO MAKE YOUR SHOPPING ENJOYABLE.
LET'S MAKE CLOTH MAINSTREAM & SAVE THE PLANET ONE DIAPER AT A TIME